Privacy Policy

Privacy Policy - Uniqueshoehub

At Uniqueshoehub, we respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing premium snow boots, trendy Martin boots, or everyday casual shoes, or interacting with our customer service team. This Privacy Policy outlines how we collect, use, store, and safeguard your information, in compliance with global data protection regulations. By using our website (the "Site") or services, you consent to the practices described below.

1. Information We Collect

We collect two types of information: personal information (data that identifies you) and non-personal information (data that cannot be used to identify you), both of which support a smooth shopping experience.

1.1 Personal Information

You voluntarily provide this information when engaging with our Site or services, including:
  • Contact & Shipping Details: Full name, email address, phone number (if provided), shipping address, and billing address (to process orders and deliver shoes).
  • Account Information: Username, password (encrypted), and preferences (e.g., saved shoe sizes, favorite styles, or communication preferences for new arrivals).
  • Payment Information: Credit/debit card details or digital wallet information (e.g., PayPal) — we do not store full payment details; this data is securely processed by our third-party payment providers.
  • Interaction Data: Information shared when contacting customer service (e.g., inquiries about snow boot insulation, Martin boot sizing, or return requests), participating in surveys (e.g., feedback on casual shoe comfort), or leaving product reviews.

1.2 Non-Personal Information

This data is collected automatically as you use our Site, and does not identify you individually:
  • Site Usage Data: Pages visited (e.g., snow boot category pages), time spent on the Site, device type (smartphone, laptop), browser version, IP address (anonymized where possible), and referral source (e.g., how you found our Site via search or social media).
  • Aggregated Data: Trends and patterns derived from user activity (e.g., "60% of customers prefer black Martin boots" or "winter months see higher snow boot purchases"), which we use to improve our product range and Site functionality.

2. How We Use Your Information

We use your information only for legitimate, transparent purposes that enhance your shopping experience and support our business operations:

2.1 Fulfill Orders & Deliver Shoes

  • Process, pack, and ship your purchases (e.g., using your shipping address to deliver snow boots before winter).
  • Send order updates: Confirmations, shipment tracking links, and delivery notifications (via email or SMS, if you provided a phone number).
  • Handle returns, exchanges, or refunds (e.g., verifying your order number to process a size swap for casual shoes).

2.2 Personalize Your Experience

  • Offer tailored recommendations: Suggest snow boots for cold climates, Martin boots matching your style, or casual shoes based on your saved size or past purchases.
  • Customize Site content: Show relevant categories (e.g., highlighting waterproof snow boots during rainy seasons) or adjust sizing tools to your saved preferences.

2.3 Communicate With You

  • Essential Updates: Notify you of order changes (e.g., a delay in your Martin boot shipment), policy updates, or issues with your account.
  • Marketing Communications: Share new product launches (e.g., limited-edition snow boots), exclusive offers, or care tips (e.g., "how to maintain your leather Martin boots") — only if you’ve opted in to receive these. You can unsubscribe at any time via the "unsubscribe" link in emails.

2.4 Protect Our Site & Comply With Laws

  • Prevent fraud: Verify payment details to avoid unauthorized purchases (e.g., flagging suspicious orders for snow boots).
  • Secure the Site: Monitor for unauthorized access, malware, or misuse (e.g., using usage data to identify and fix Site vulnerabilities).
  • Meet legal obligations: Respond to lawful requests from authorities, or maintain records for tax and regulatory compliance.

3. Who We Share Your Information With

We never sell, rent, or trade your personal information to third parties for their own marketing. We only share data with trusted partners who assist us in serving you, and these partners are required to protect your information:

3.1 Service Providers

  • Payment Processors: Companies like Stripe or PayPal, which securely process your payment (they only receive data needed to complete the transaction, not your full order history).
  • Shipping Partners: Carriers like DHL or UPS, which deliver your shoes (they receive your shipping address and order number to fulfill delivery).
  • Customer Service Tools: Platforms that help us manage inquiries (e.g., email tools to track your question about snow boot sizing) — they only access data relevant to resolving your request.
  • Analytics Providers: Tools like Google Analytics, which help us improve the Site (they use anonymized data to track usage, not your personal details).

3.2 Legal & Safety Exceptions

We may share your information if required by law (e.g., to comply with a court order), to protect our rights or property (e.g., investigating fraudulent orders), or to ensure the safety of our users or the public.

4. How We Protect Your Information

We implement industry-standard security measures to keep your personal information safe from unauthorized access, disclosure, or loss:
  • Encryption: Sensitive data (e.g., payment details, passwords) is encrypted using Secure Sockets Layer (SSL) technology — you’ll see a padlock icon in your browser to confirm this.
  • Access Controls: Only authorized team members (e.g., customer service staff handling return requests, order processors) have access to your data, and they receive training on data protection.
  • Third-Party Security: Our service providers (e.g., payment processors, shipping partners) are required to maintain the same level of security as we do.
  • Regular Audits: We review our security systems periodically to identify and fix vulnerabilities (e.g., updating software to prevent data breaches).
Note: No online platform is 100% secure. We ask you to protect your account by using a strong, unique password and not sharing your credentials with others.

5. Your Rights Regarding Your Information

You have legal rights over your personal information, and we make it easy to exercise them:
  • Access: Request a copy of the personal information we hold about you (e.g., your order history, saved sizes, or communication preferences).
  • Correction: Update inaccurate or incomplete data (e.g., changing your shipping address or saved shoe size in your account).
  • Deletion: Ask us to delete your personal information (we’ll comply unless we’re required to keep it by law, e.g., for tax records).
  • Opt-Out: Unsubscribe from marketing emails at any time (use the "unsubscribe" link in emails or contact us to stop SMS updates).
  • Data Portability: Request a copy of your data in a format you can use with another service (e.g., exporting your order history to a spreadsheet).
To exercise these rights, email our team at [email protected] with your request and proof of identity (e.g., a copy of your order confirmation). We’ll respond within 30 days (or as required by law).

6. Children’s Privacy

Our Site and products are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If we learn we’ve collected data from a child under 13, we’ll delete it immediately. If you believe a child has shared information with us, contact us at [email protected].

7. Data Retention

We keep your personal information only as long as needed to fulfill the purpose it was collected for, or as required by law:
  • Order Data: We retain your order history and contact details for 7 years to comply with tax laws and assist with future returns (e.g., a snow boot warranty claim).
  • Account Data: If you have an account, we keep your information until you request deletion (after which we anonymize or delete it, except for legal retention requirements).
  • Marketing Data: We keep your opt-in status for marketing until you unsubscribe.

8. Policy Updates

We may update this Privacy Policy to reflect changes in laws, technology, or our business (e.g., adding a new support channel). Any revisions will be posted on this page with an updated "Last Revised" date. If changes are significant (e.g., new ways we use your data), we’ll notify you via email (if you have an account) or a pop-up on our Site.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy (e.g., reporting a privacy issue, exercising your rights), email our team at:
We aim to respond to privacy-related inquiries within 3-5 business days.