Refund Policy

Refund Policy - Uniqueshoehub

At Uniqueshoehub, we want you to love your premium snow boots, trendy Martin boots, and everyday casual shoes as much as we do. This Refund Policy outlines the terms, conditions, and steps for requesting a refund, ensuring transparency and ease for every customer. By placing an order with us, you agree to the guidelines below.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria—tailored to the unique nature of shoe products:
  • Timeframe: You must initiate the refund request within 60 days from the date of delivery. Requests submitted after this period will not be processed.
  • Shoe Condition: Returned shoes must be unused, unworn, and in their original condition—this means no scuffs on soles (especially critical for snow boots or Martin boots with durable outsoles), no damage to laces, zippers, or hardware, and no signs of wear on linings (e.g., from trying on with bare feet).
  • Packaging & Tags: Shoes must be returned in their original packaging (e.g., shoe boxes, dust bags) with all original tags, labels, and accessories (e.g., extra laces for Martin boots, insulation inserts for snow boots) included. Damaged or missing packaging may affect refund eligibility.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the delivery receipt.
  • Exceptions: Customized or personalized shoes (if available, e.g., monogrammed casual shoes) are non-refundable unless they arrive damaged, defective, or incorrect (see Section 3 for details on faulty products).

2. How to Request a Refund

Follow these simple steps to initiate a refund for your shoe order:

Step 1: Contact Customer Service

Email our team at [email protected] with the following information to help us process your request quickly:
  • Your full name and order number.
  • The name and style of the shoes (e.g., "Waterproof Snow Boot Style #SB001" or "Leather Martin Boot #MB123").
  • A clear reason for the refund (e.g., "wrong size," "style doesn’t match expectations," "shoe doesn’t fit as described").
  • Photos of the shoes, soles, and original packaging (to confirm they meet eligibility requirements—this step helps avoid delays in processing).

Step 2: Receive Return Authorization (RA)

Once we review your request and confirm eligibility, we will send a Return Authorization (RA) Number via email within 2-3 business days. This number is mandatory—please clearly mark it on the outside of your return package. Packages without an RA Number may be rejected or delayed, as we cannot identify which order they belong to.

Step 3: Ship the Shoes Back

Package the eligible shoes securely (we recommend using the original shoe box to prevent damage during transit) and ship them to the address provided in the RA email. While we offer free global shipping for orders, return shipping costs are the responsibility of the customer—except for cases involving damaged, defective, or incorrect shoes (see Section 3 for details). We strongly recommend using a trackable shipping service (e.g., DHL, UPS) to ensure the package reaches us, as we are not liable for lost or missing return shipments.

3. Refunds for Damaged, Defective, or Incorrect Shoes

Shoes are often subject to unique wear-and-tear risks, so we have special provisions for issues related to quality or accuracy:
If you receive shoes that are:
  • Damaged: Scuffed soles, torn linings, broken zippers (for Martin boots), or leaking seams (for snow boots) caused during shipping.
  • Defective: Manufacturing flaws like loose stitching, faulty insulation (for snow boots), or non-functional hardware (e.g., broken boot eyelets).
  • Incorrect: Not the style, size, or color you ordered (e.g., you requested black Martin boots but received brown, or ordered size 9 but got size 8).
You are entitled to a full refund (including return shipping costs) or a free replacement (your choice). To claim this:
  • Notify us within 7 days of delivery (a shorter window than standard returns, to address issues promptly—especially important for seasonal shoes like snow boots).
  • Provide clear photos of the damage, defect, or incorrect item (e.g., show the broken zipper on Martin boots or the wrong size tag on casual shoes) and the shipping label.
  • We will cover return shipping by providing a pre-paid shipping label (for eligible regions) or reimbursing your shipping expenses once we receive the return package.
  • Once we inspect the faulty shoes, we will process your refund or send a replacement within 3-5 business days—prioritizing seasonal items (e.g., snow boots during winter) to ensure you get your replacement in time.

4. Refund Processing Timeline and Method

Processing Time

After we receive your return package, our team will inspect the shoes to confirm they meet eligibility criteria (typically within 3-4 business days of delivery to our warehouse). Once confirmed, we will initiate your refund, which takes 5-10 business days to process.

Refund Method

Refunds will be issued to the original payment method used for the purchase—this ensures security and alignment with payment provider policies:
  • If you paid with a credit/debit card, the refund will appear in your account within 3-7 additional business days (depending on your bank’s processing times).
  • If you paid via PayPal or another digital wallet, the refund will be credited to your wallet within 2-5 business days.
We cannot issue refunds to a different payment method than the one used for the original order, unless required by law.

5. Partial Refunds

Partial refunds may be approved in specific cases related to shoe products:
  • Partial Order Returns: If you return only a portion of your order (e.g., 1 pair of casual shoes from an order of 2), the refund amount will be the price of the returned shoes, minus any applicable discounts or promotions applied to the original order (e.g., a "buy 2, get 10% off" discount will be adjusted to reflect the single return).
  • Minor Packaging Damage: If the shoes are in perfect condition but the original shoe box is damaged (e.g., crushed during return shipping), a small fee (no more than 10% of the shoe price) may be deducted from the refund to cover packaging replacement costs—critical for reselling or restocking shoes.

6. Refund Status Inquiries

If you have not received your refund within the stated timeline:
  • First, check your bank or payment provider’s transaction history—refunds may take additional time to reflect, especially for credit cards.
  • If no refund is visible, contact us at [email protected] with your order number and RA Number. We will provide a detailed update, including the date the refund was initiated and a reference number from our payment processor.

7. Policy Updates

We may update this Refund Policy to reflect changes in our business practices, shoe product lines (e.g., adding new categories like vegan leather boots), or legal requirements. Any revisions will be posted on this page with an updated "Last Revised" date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

8. Contact Us

For questions, concerns, or assistance with refund requests—especially for time-sensitive issues like defective snow boots or incorrect Martin boots—please email our customer service team at:
We aim to respond to all refund-related inquiries within 2-3 business days and resolve issues as quickly as possible, so you can get back to enjoying the right shoes for your needs.